SERVICE EXCELLENCE CONFERENCES & EVENTS

We have developed through extensive research twenty (20) service excellence conferences and events aimed at equipping senior managers and customer service professionals with the latest frameworks, tools, techniques and best practices for elevating the standards of service, enhancing service delivery, developing a service excellence culture and increasing the perceived value of service offerings of organisations. These twenty (20) service excellence conferences and events make us the Number 1 company in Botswana and Africa in the research, development and hosting of customer service excellence conferences and events.

These important service excellence events are given in the list below:

  1. The Ultimate Customer Service Excellence Symposium

  2. The Critical Skills of Frontline Service Excellence Symposium

  3. The Internal Customer Service Excellence Symposium

  4. The Ultimate Customer Experience Forum

  5. The High Impact Front-line Service Excellence Forum

  6. The DNA of Service Excellence Forum

  7. The Hospitality Service Excellence Symposium

  8. The Annual Customer Service Excellence Conference

  9. The Annual Customer Service & Experience Summit

  10. The Principles of Service Excellence

  1. The Service Design & Innovation Forum

  2. The Customer-Driven Service Culture Symposium

  3. The Public Service Excellence Symposium

  4. The DNA of Customer Experience Forum

  5. The Healthcare Service Excellence Conference

  6. The Customer Service Best Practices Symposium 

  7. The Security Officers World-Class Service Excellence Forum

  8. The Lean Sigma Service Excellence Symposium

  9. The Customer Experience Driven Service Excellence Forum

  10. The World-Class Customer Experience Symposium

BUSINESS CONFERENCES AND EVENTS SERIES

SBI’s service excellence conferences series currently consists of twenty-four (24) core Service Excellence Conferences and Events products namely:

1. The Annual Customer Service Excellence Conference

2. The Internal Customer Service Excellence Symposium

3. The Critical Skills of Frontline Service Excellence Symposium

4. The Ultimate Customer Experience Forum

5. The High Impact Frontline Service Excellence Forum

6. The Building Blocks of Customer Centricity Symposium

7. The Cornerstones of Service Excellence Forum

8. The DNA of Service Excellence Symposium

9. The Service Design & Innovation Symposium

10. The Principles of Service Excellence Symposium

11. The Healthcare Service Excellence Conference

12. The Public Service Excellence Symposium

13. The Customer–Driven Service Culture Symposium

14. The DNA of Customer Experience Symposium

15. The Customer Service Best Practices Symposium

16. The World-Class Customer Experience Symposium

17. The Annual Customer Service & Experience Botswana Summit

18. The Lean Sigma Service Excellence Symposium

19. The Security Officers World-Class Service Excellence Conference

20. The Customer Experience-Driven Service Excellence Symposium

21. The Hospitality Service Excellence Forum

22. The Customer Retention & Loyalty Symposium

23. The Customer Satisfaction Measurements Forum and

24. The Customer Experience (CX) Strategies Convention

©2020 by STRATEGIC BREAKTHROUGH INTERNATIONAL (PTY) LTD.

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